DESCRIPTION: SonicWall requires continuous coverage for support agreements. As a general rule, new contracts are activated retroactively until the expiry date of the last warranty or support contract. The reset of SonicWall support services offers the ability to bring these appliances back into compliance and update them. SonicWall provides phone and web support, unlimited software updates and upgrades, and hardware replacements (RMA) for devices with an active support contract or falling under the warranty support period. For more information on SonicWall product warranties, see Product Guarantee below. In addition, SonicWall products include a (1) year of physical warranty or the duration of the material provided by local legislation. The hardware warranty is separate from the warranty holder and specific to the replacement of defective equipment. It does not include updates and upgrades by phone, email or email or the web. For more information on the latest third-party platforms and versions we support, visit the Required Configuration section of the release notes for your product or our knowledge base on the support portal.
Please note that while we do not provide direct or formal support to third-party software, we work closely with many vendors to ensure that our customers receive the best possible service at all times. 3. Restrictions, reports and registration. The customer must not redevelop, uncompile, decompile or attempt to detect or modify the underlying source code of the software or part of the software, unless a) these restrictions are prohibited by applicable legislation and (b) the Customer has requested written interoperability information from SonicWall and SonicWall has not provided this information in a timely manner. In addition, the client (i) is not authorized to modify, translate, locate, adapt, rent, rent, lend, create or prepare works derived from products or create a patent on the basis of products or part of them, (ii) to resell, sublicensing or distributing; (iii) provide the use of all or part of the products by third parties; (iv) products to create or enhance a competitive offer or other competitive purposes with SonicWall, (v) the software delivered on an appliance, the appliance on which it was delivered, and load that software onto another device without SonicWall`s prior written consent or perform or not perform another act or perform another act that would lead to a hijacking or infringement of intellectual property rights. SonicWall on products. Any authorized copy of the software and documentation produced by the client must contain all titles, trademarks, copyrights and mentions relating to limited privileges as in the original. The customer understands and accepts that products can be distributed or can be distributed in conjunction with you with Open Source or other third-party products (“Third-party products”). The Customer accepts that he may be subject to conditions other than those of this Agreement and is responsible for ensuring that he is properly authorized or authorized to use such third-party products. Notwithstanding the other provisions of this Agreement, there is nothing in this Agreement that prevents or prevents the Customer from exercising additional or other rights to open source software contained in the products or that may be provided with them, in accordance with existing open source software licenses, which are included in products or made available to the customer upon request.